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Testimonials

Hi guys!
We finally made it camping and so far no troubles! The Winnie just purred as we cruised down the highway. And she’s really smooth at 70 – sneaks up on 75 before you know it. Thanks for all your work!

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Dear Bona Bros:
Thank you so much for the great care you gave my car and me last week. I was completely blown away by the high level of customer care I received. It’s unheard of these days. You took my concerns seriously, you called me numerous times, you didn’t overcharge me for services I didn’t need and you washed my car. Again, thank you for the excellent care. I have told many people that they should go to your shop.

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Management of Bona Bros:
I am a single woman and occasionally I have a car problem. I feel very confident and trustworthy doing business with your establishment. Your employees have always been very professional and personable towards me, and I can always be assured that I’m getting a fair deal. It’s nice to find a place where I know I can get good service. Thank you

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Dear Brian:
I would like to take a moment of your time to say how much I enjoyed bringing my vehicle and my wife’s vehicle for service at your automotive center. My wife and I like the fact that Matt Litynski is telling us exactly what is wrong with our vehicles and gives a fair price on what the repair costs will be. It also has been a pleasure working with Matt; someone who I think truly cares about his customers and their concerns.
I live in Champlin, but I get my gas at your food and fuel because of Richard Howe. It is such a pleasure seeing such a friendly person every time I am in. He knows me by name and when my son is with me, he remembers my sons name. My son also also enjoys seeing richard and showing Richard his new toys. He knows my wife’s name sometimes when she stops is for gas. Brian, in a world where some people who are not very friendly, it is nice to see and do business with people who are very nice and friendly. You have great employees.

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Dear Brian:
I can’t say enough how impressed I am with your business and service. Both Matt and Jeff are incredible with their knowledge and very professional.

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Dear Jeff & Alexander:
Just a short note to thank you for the excellent customer service and prompt repair of our Astro Van. We appreciate the way you took care of us and your quick repair allowed us to keep our vacation plans.

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Dear Brian:
Having just gotten off the phone with you, I could not help but think about the positive comments you made regarding my demeanor and conduct during the times that we met. Your statements complimented me on a professional and personal level. Since entering the automotive industry, I have attempted to work with individuals and organizations that believe honesty and integrity are as important, if not more so than profit statements and effective labor rates. Unfortunately these qualities are rare in a dealership setting and over time I found myself questioning the business practices of each dealer I was employed by. You and your organization embody the very same honesty and values I found lacking in so many other places. Meeting you and gaining insight into your operation has been an educational experience and I truly appreciate the time taken. I hope that a professional relationship will stem from this experience that extends beyond my current endeavor.

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Matt:
A quick note to let you know that the air conditioning is working just great. Thank you so much for all you do. I appreciate you.

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Dear Brian:
Yesterday I had an occasion, due to a nail in my tire, to stop by your establishment on my way home. I was greeted at the service counter by a very friendly and knowledgeable man named Jeff. I wanted to let you know what an outstanding employee you have in him. He was very courteous in answering all my questions as well as in doing the repair in a timely fashion. More important than this is he spoke very highly of you and your wife and all the work you did in putting together these buildings. Which by the way are beautiful. As a woman going into an auto shop, there is an innate distrust, but Jeff did a great job in making me feel comfortable as well as that your service station has the customers best interest at heart.

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Hello, Matt Litynski:
Thanks for helping to fix my suburban. It ran like a top after the repairs, and I was able to sell it for top dollar. I should have brought it to Bona Bros first.

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Dear Brian:
Please thank the fellow who worked in this heat to not only make the car look better, but to get rid of the noise from the back wheels. I so appreciate how very nice and polite the young man who works in your office was when I came in last Wednesday.